Frequently Asked Questions
What is Island Overlook Home Watch Services?
Island Overlook is a professional insured, bonded and accredited Home Watch Service. We check your property and identify problems or potential problems that can occur while your property is vacant. We provide a physical presence that is not available through a remote alarm monitoring service. We can help with most requests you have by contacting us.
What type of reporting can I expect from you?
Island Overlook will send you a detailed report by email with pictures of any problems identified upon completion of inspecting the interior and exterior of your home.
We have a neighborhood watch program. Doesn’t that do the same thing?
Most neighborhood watch programs are passive by nature and do not provide the level of engagement with your property that Island Overlook provides. We will check your property’s interior and exterior in far more detail than you can expect from a neighborhood watch program.
If I need coordination with contractors doing work on my home can you help?
Island Overlook will provide access services and remain on-site for an hourly charge. We ask for at least a 48 hours notification to schedule our personnel.
Are you a house sitter service?
We are not a house sitter. Our core service includes periodic visits to your home where we follow a specific and mutually agreed upon checklist. We are in your home for less than an hour per visit and take great pride in making sure your home is as you left it for your return.
If you find a problem what type of notification will I receive?
Island Overlook will send you a report upon completion of our visit to your home. Any problems identified will be accompanied by pictures and details of the problem. If we take any immediate action to prevent further damage we will contact you immediately to discuss what occurred and consider what course of action is needed for the repair.
What area do you serve?
Island Overlook serves the areas of Newport, Jamestown, Middletown, Portsmouth, Bristol, Tiverton, and Little Compton.
What are your credentials?
Island Overlook proudly displays the Accredited banner of the National Home Watch Association. We have been vetted and approved by this organization to insure we are bonded and insured for your protection. We also subscribe to the NHWA’s Code of Ethics.
My alarm company provides security for my home. What value do you add?
An alarm company monitors entry into your home or fire alarms but they do not monitor potential problems that can occur due to broken pipes, mold, pests or vagrants. We identify those problems or the possibility of their occurrence and notify you for guidance.
Do you provide keyholder services?
Absolutely! We can coordinate access to your property for any situation at an hourly rate. All we need is your notification of date and time and any instructions you have.
Are your services expensive?
We think our services are reasonably priced for the value we provide. When you compare the possible damage due to a leak or damage by pests or vagrants with the cost, our services are an excellent value. We will be happy to discuss our pricing for home watch services and any additional services you may require at a free consultation.
Are you a property inspector?
While we check your property, we are NOT a property inspector. Property inspectors are usually involved at the sale of a property to do a detailed inspection of the structure, plumbing, electrical and heating and air condition systems. Island Overlook provides a visual inspection of your vacant home or property looking for obvious issues.